AI Voice Agents · Powered by Call Platform
AI Voice Agents that answer, call out and get the job done
Put human-like AI Voice Agents on your phone lines in minutes. Answer every inbound call 24/7, run outbound campaigns with our built-in dialler, and build new agents from a single prompt with the AI Wizard — all on Call Platform, alongside your inbound numbers, advanced call management, SMS and reporting.
24/7
Every call answered, day or night
Unlimited
Concurrent calls — no queues, no hold music
Fast
From a single prompt to a live AI Agent in Minutes
One platform
Numbers, call management, SMS, reporting and AI
INBOUND and OUTBOUND AI Voice Agents
One AI workforce for every call, in and out
Our AI Voice Agents are fully customisable to your business's processes. They don't just talk — they take action in real time and hand the outcome back to your team.
Inbound AI Agents
Never miss another call
Your AI receptionist answers on the first ring, understands why the customer is calling and resolves it — or routes it to the right person with the context already captured.
✓ Answer every call instantly, 24/7 — including after hours and peak times
✓ Qualify leads, capture details and book appointments into your calendar
✓ Answer questions from your own knowledge base
✓ Look up and update your CRM during the call
✓ Send SMS or email confirmations while the caller is still on the line
✓ Transfer intelligently to the right person or team
✓ Verify callers securely before sharing account details
✓ Natural, human-like voices — multi-accent and multilingual
Outbound AI Agents + Dialler
Launch outbound campaigns that run themselves
Use the built-in outbound dialler to create and manage campaigns, then let your AI Voice Agents make the calls — at scale, on schedule and on script — while your team focuses on the conversations that convert.
✓ Create campaigns and upload contact lists in a few clicks
✓ Schedule calling windows and control dialling pace
✓ Automatic retries for unanswered and busy calls
✓ Live-transfer hot leads straight to your sales team
✓ Capture outcomes and update your CRM automatically
✓ Follow up every call with an SMS
✓ Pause, edit or relaunch campaigns at any time
✓ Track connect rates, outcomes and conversions in real time
Popular campaigns: lead follow-up · appointment reminders · customer re-engagement · renewals · surveys and feedback · event confirmations
Explore the AI Outbound Dialler →Integrations
AI Agents that integrate with your systems and apps
No switching tools. Telcode AI Agents plug straight into the systems your team already uses.
- Microsoft
- Outlook
- Teams
- Slack
- HubSpot
- Salesforce
- Zoho
- Zapier
- ServiceM8
- Pipedrive
- Jira
- Xero
- Calendly
AI Agent Capabilities
Everything your AI Agents can do on a call
Built into every Telcode AI Voice Agent — inbound and outbound.
Human-like, expressive voices
Natural conversations with tone, pacing and emotion that sound like your best team member.
Multilingual
Speak with callers in their preferred language, with a choice of accents.
Outbound dialling
Run AI-powered outbound campaigns straight from the built-in dialler.
CRM lookup and update
Pull up customer records mid-call and write back notes and outcomes.
Book meetings into calendars
Check availability and book appointments in real time.
Send email
Email confirmations, summaries and details during or after the call.
Send SMS
Text links, confirmations and reminders while the caller is still on the line.
HTTP request / POST
Trigger webhooks and APIs to connect any system or workflow.
Transfer calls
Hand calls to the right person, team or number with full context.
Voicemail detection
Detect voicemail on outbound calls and leave a message or try again later.
Call screener detection
Recognise call-screening services and respond so your call gets through.
DTMF input
Accept keypad (touch-tone) input, like account numbers or menu choices.
Testimonials
What our customers say
★★★★★
“We highly recommend using Telcode for all your AI needs. We approached them to set up an AI assistant after being super impressed when stumbling across one of their AI assistants another company was using. Justin in particular has gone over and above to help us with explaining their platform and getting us set up with our own assistant to suit our specific requirements. The customer service and ongoing support has been 10/10. The assistant itself is so diverse and can meet all of our needs. This has taken a lot of pressure off our staff and we couldn't be happier. Thanks team!”
Owner
Prestige & Performance
★★★★★
“Our company use Telcode for all our phone systems, from our 1300 numbers, PBX mobile numbers and also AI LIVE ANSWERING service. The great thing about the AI answering service is that no phone calls get missed, you train your AI agent on exactly what you want them to say and how to take the message. They also have a call platform which you can log into and see all the incoming calls that have come in, from there we tick off every calls done which is great. Chris and Justin are extremely helpful and will be able to work around the needs of your company! Thank you gents.”
Operations Manager
Filtered Water Solutions
AI Wizard
From a single prompt to a live AI Agent — in minutes
No scripting, no flow-building, no developers. Describe your business and what you want your agent to do, and the AI Wizard builds it for you. Then fine-tune anything in real time from the Call Platform portal.
Example prompt
“Create a receptionist for Smith Plumbing in Parramatta. Answer calls 24/7, book jobs into our calendar, take after-hours emergency details and transfer urgent burst-pipe calls to the on-call plumber.”
● Agent created — ready to test
01
Describe
Write one prompt about your business, your callers and what a great outcome looks like.
02
Generate
The AI Wizard creates your agent's persona, instructions, call flow, transfers and the details it needs to capture.
03
Test and go live
Test it in the sandbox, tweak anything you like, then connect it to your number and start taking calls.
Watch the walkthrough
How to build an AI Voice Agent
See how quickly you can create, train and launch an AI Voice Agent on Call Platform — from the first prompt to taking live calls.
Call Platform
Everything combined on one platform
AI Voice Agents are built into Call Platform, Telcode's own communications platform. Your numbers, call routing, SMS, reporting and AI all live in one portal — managed by one team that knows your setup.
01
Inbound numbers
1300, 1800 and local numbers. Keep your existing numbers or choose new ones, all managed in the portal.
02
Advanced call management
Time-of-day and area-based routing, IVR menus, queues, overflow and failover — change it yourself, in real time.
03
SMS
Business SMS for confirmations, reminders and follow-ups — triggered by your calls and AI Agents.
04
Reporting and analytics
Real-time dashboards across every number, agent and campaign, so you always know what's happening on your lines.
05
AI Voice Agents
Inbound and outbound agents that plug straight into your numbers and call routing — no extra systems to stitch together.
Wholesale and resellers
Offer Call Platform and AI Voice Agents to your customers
Telcode is a wholesale provider of Call Platform and AI Voice Agents. Telcos, MSPs and resellers can add advanced inbound call management and AI Agents to their portfolio — with wholesale pricing and partner support, and without building the technology themselves.
Book a demo
See an AI Voice Agent handle your calls
Tell us a little about your business and we'll show you what AI Voice Agents on Call Platform can do for you. Your demo includes:
✓ A live demo built around your business and your callers
✓ Hear inbound and outbound AI Agents in action
✓ See the AI Wizard, outbound dialler and reporting
✓ Pricing matched to your call volumes
Prefer to talk now? Call 1300 818 123 or email info@telcode.com.au
Request your demo
We'll be in touch within one business day.
FAQs
AI Voice Agent questions, answered
How quickly can I get an AI Voice Agent live?
With the AI Wizard you can create a working agent from a single prompt in minutes. Most businesses then spend a little time refining knowledge, transfers and call routes before switching it on for live calls.
Can I keep my existing phone numbers?
Yes. Keep your current numbers or choose new 1300, 1800 or local numbers. Your AI Agents plug straight into your Call Platform routing, so you decide exactly which calls they handle and when.
Can the AI Agent transfer calls to my team?
Yes. Set rules for when and where to transfer — a person, a team, a queue or any number — and the agent passes the call over with the details it has already captured.
What systems can the AI Agents connect to?
AI Agents can look up and update your CRM, book appointments via calendar integrations, send SMS and emails during calls, and trigger workflows through APIs and webhooks.
How does the outbound dialler work?
Create a campaign, upload your contact list, choose your AI Agent and set calling windows and pacing. The dialler handles retries, transfers hot leads to your team and reports on every outcome in real time.
Will the AI sound natural to my customers?
Our agents use natural, human-like voices with a choice of accents and languages, and they respond in real time, so conversations flow the way a good receptionist's would.
Can I try it before I commit?
Yes. We can build a free prototype for your business that you can test in a sandbox before any of your real calls go to it.
Do you offer AI Voice Agents and Call Platform wholesale?
Yes. Telcode supplies Call Platform and AI Voice Agents wholesale to telcos, MSPs and resellers. Visit our Partners page or book a partner demo to talk about wholesale pricing.