Australian AI Voice Agents & Call Platform
AI voice agents, inbound numbers, voice and SMS that integrate seamlessly with your systems
Telcode is an Australian communications provider. Our Call Platform puts AI Voice Agents, an AI Outbound Dialler, 13, 1300 and 1800 numbers, business voice and SMS in one portal — connected to your CRM and the apps you already use. Build your own AI voice agent in about 30 seconds.
Hear it for yourself — our AI Voice Agent answers 24/7.
5.0 ★★★★★
Trustpilot & Google reviews
Trusted by great Aussie brands
Australian businesses run their calls on Telcode
12,000+
Phone numbers running on Call Platform
28M+
Call minutes handled every month
1,700+
Happy business clients
Since 2014
Australian owned, Sydney based
What is Telcode?
One Australian platform for every business call — answered by people or AI
Telcode is a Sydney-based telecommunications provider that has run Call Platform since 2014. It was Australia's first full-feature inbound call management platform and is now the largest multi-tenancy inbound platform in the country, used by businesses and by telcos that resell it under their own brand.
Today Call Platform combines AI Voice Agents, an AI Outbound Dialler, 13, 1300 and 1800 numbers, area based routing, call queuing and recording, SMS and real-time reporting — managed in one web portal and connected to your CRM, calendars and apps.
Learn about Telcode →
Our services
Everything your business needs to answer, route and make calls
Pick one service or combine them all. Every product runs on Call Platform, so your numbers, AI Agents, call flows and reporting live in one place.
AI Voice Agents
Human-like AI agents that answer every call 24/7, qualify leads, book meetings and send hot prospects to your team.
Explore AI Voice Agents →
AI Outbound Dialler
Replace your outbound contact centre: campaigns, the dialler and AI Voice Agents that make the calls for you.
Explore the AI Dialler →
Inbound Numbers
13, 1300 and 1800 numbers with area based routing, call queuing, call recording and speech recognition.
Explore Inbound Numbers →
Business SMS
Automated confirmations, reminders and follow-ups, fully integrated with your systems via API.
Explore SMS →
Business Voice
Reliable business calling that keeps up with the changing demands of customer communication.
Explore Voice →
Live Answering
Professional people answering your calls when you want a human touch, so customers always get great service.
Explore Live Answering →
Hosted Phone Systems
Smart, flexible cloud phone systems for modern businesses — no hardware to maintain.
Explore Hosted Phones →
Integrations
Connect calls to HubSpot, Microsoft 365, Google, Slack, ServiceM8 and more with Connector Studio.
Explore Integrations →Why Call Platform is different
Features you won't find on other platforms
Call Platform is built and run by Telcode in Australia. These are the capabilities customers and wholesale partners choose us for.
AI Wizard
Build an AI Agent from one prompt
Describe what you need and the AI Wizard builds a working AI Voice Agent in about 30 seconds — ready to test and go live.
AI Outbound Dialler
A contact centre without the seats
Campaigns, lists and AI Voice Agents that make the calls, with live wallboards, outcomes and CRM updates.
Area & Geo Based Routing
Every caller to the nearest branch
Route by caller location or postcode to the right store, franchisee or territory — including shared, round-robin areas.
Connector Studio
Calls that talk to your apps
Look up callers in your CRM, check calendars, book jobs and post outcomes to Slack — inside any call flow or AI Agent.
Speech recognition
Callers just say what they need
Replace “press 1, press 2” menus with natural spoken answers that route the call instantly.
Flexible reporting
Every call, measured
Live dashboards, call recordings and custom reports you can schedule as a table, chart or CSV.
Why Telcode?
Innovative, secure and reliable — with real people behind it
We work with you to understand your challenges, then design call solutions that deliver real business outcomes — so you can focus on what you do best.
Customised & innovative
Solutions crafted for your needs — better customer experience, less complexity, room to grow — using proven technology that fits your existing workflows.
Easy to manage & cost-effective
Make changes yourself in real time from one portal, pay for what you use and replace multiple vendors with one platform.
Unbeatable local service
An Australian team that answers, knows the platform and stays with you from onboarding and number porting to go-live and beyond.
Reliable & secure
Multi-carrier redundancy, disaster recovery routing and a secure platform trusted by contact centres and emergency services providers.
How it works
Up and running in three steps
01
Talk to us
Tell us how your calls work today and what you want to improve. We'll recommend the right mix of numbers, AI Agents and call flows.
02
We set it up
We build your call flows and AI Agents, port your existing numbers and connect your CRM and apps — with no disruption to your callers.
03
Go live and improve
Manage everything in real time from the portal, watch the reporting and keep improving with our local team behind you.
For telcos, MSPs and IT providers
Sell AI Voice Agents and Call Platform under your own brand
Our wholesale telco and AI agents platform lets you resell AI Voice Agents, inbound numbers and SMS as your own — you own the customer, set the price and bill from our daily CDR feed.
What our clients have to say
Rated 5.0 by Australian businesses
“Telcode impressed us with their thoughtful approach – they asked the right questions, focused on the outcome we needed, and delivered a streamlined solution that made sense both technically and commercially. A trusted partner we’re happy to recommend.”
Head of IT, National Franchise Business
“We migrated our 13/1800 services to Telcode, which made the transitions seamless with top-quality and prompt deliveries. Their dedication and commitment to excellent customer service have undoubtedly contributed to the success of our business.”
Head of IT, Logistics Business
“Fantastic experience with Telcode. Always responsive to our requirements and they make what can be quite complex processes, quick and easy.”
Contact Centre Manager, Vehicle Repair Business
“Telcode were able to offer us a great deal, matching or exceeding our existing service, at a much better price point. Commercially, an absolute no brainer. Thanks to the team for all their support in making our onboarding experience a smooth one, with not a single hiccup along the way!”
Head of Partnerships, Insurance Business
“Our experience with Telcode has been excellent. We migrated all our toll-free numbers (200+), and the transition has been extremely seamless. Telcode provides a great service management platform, which allows real time controls combined with an attractive pricing scheme for toll-free services. It’s been a pleasure working with Telcode, and we wish them all the best as one of the industry leaders in this technology vertical.”
Head of IT, Financial Services Business
“We do Live Answering Call Centre services for some of the largest organisations in Australia and we use Telcode for all our 1300 numbers and we have been with Telcode for over 10 years. There is no better platform in the industry – none. As we are a disaster recovery centre and emergency services provider in call centre services we use multiple carriers and you will not find better service and reliability anywhere than Telcode.”
Chief Operating Officer, BPO Contact Centre
FAQs
Questions about Telcode, answered
What does Telcode do?
Telcode is an Australian telecommunications provider based in Sydney. We supply AI Voice Agents, an AI Outbound Dialler, 13, 1300 and 1800 inbound numbers, business voice, live answering, hosted phone systems and SMS — all running on our own Call Platform — to businesses and to wholesale partners who resell them under their own brand.
What is Call Platform?
Call Platform is Telcode's call management platform, launched in 2014 as Australia's first full-feature inbound call management platform. It now handles more than 28 million call minutes a month across 12,000+ numbers, and combines inbound numbers, AI Voice Agents, outbound campaigns, area based routing, queuing, recording, SMS and reporting in one web portal.
What is an AI Voice Agent and how fast can I set one up?
An AI Voice Agent is a human-like virtual receptionist or salesperson that answers or makes phone calls for your business 24/7 — answering questions, qualifying leads, booking meetings and transferring calls to your team. With Telcode's AI Wizard you can create one from a single prompt in about 30 seconds. Call 1300 451 123 to hear one.
Can I keep my existing 13, 1300 or 1800 numbers?
Yes. We port existing numbers to Call Platform and manage the move for you, so callers aren't disrupted. Our clients have moved hundreds of toll-free numbers at a time with us.
Does Telcode work with telcos and resellers?
Yes. Our wholesale telco and AI agents platform lets telcos, MSPs and IT providers sell AI Voice Agents, inbound numbers and SMS under their own brand, with an automated daily CDR feed for billing.
Where is Telcode based and how do I contact you?
Telcode is Australian owned and based at Suite 27, Level 20, 201 Sussex Street, Sydney NSW 2000. Call us on 1300 818 123 or email info@telcode.com.au.
Ready when you are
See what Call Platform and AI Voice Agents can do for your calls
Book a demo with our Sydney team, or talk to our AI Voice Agent right now to hear how natural it sounds.